Return & Refund Policy 

At Elliotts For Pets, we want you to be completely satisfied with your purchase of pets accessories. If you are not happy with your order, we offer a simple and transparent return and refund process for orders delivered within the United states.

1. 30-Day Return & Exchange Window

We accept returns and exchanges within 30 days from the date of delivery.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags and labels attached
• In resellable condition

2. Return Process & Costs

We aim to make returns as simple as possible.

Return Method: Returns are accepted by mail only.

Return Shipping Cost: Free. We provide a pre-paid printable return label for all eligible returns.

Restocking Fee: No restocking fee will be charged.

Return Authorization: Please contact us before sending any items back to receive a Return Authorization.

3. How to Start a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Email us at info@elliotsforpets.store with your Order Number and the reason for the return.
2. Once approved, we will send you a Free Pre-paid Return Label along with return instructions.
3. Print the label, attach it to your package, and drop it off at the designated carrier location.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@elliotsforpets.store.

We will arrange either:

• A replacement item, or
• A full refund

at no additional cost to you.

5. Refund Process

Inspection: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Processing Time: Approved refunds are processed within 7 business days.

Refund Method: Refunds will be issued to your original payment method.

Currency: All transactions and refunds are processed in US Dollars (USD $).

6. Exchanges

We offer exchanges for:

• Different sizes
• Different colors
• Alternative products of equal value

within the 30-day return period.

Once your returned item is inspected and approved, the replacement item will be shipped to you free of charge.

7. Non-Returnable Items

For hygiene and safety reasons, the following non-defective items cannot be returned:

• Opened or used food, treats, or supplements.
• Personalized or custom-engraved items (e.g., ID tags with custom text).
• Items marked as 'Final Sale' or 'Non-Returnable' on the product page.

Note: this exclusion does not apply if the item is defective or was damaged in shipping — defective items in these categories remain eligible for replacement or refund.

8. Order Cancellations

You may request an order cancellation within 24 hours of purchase.

If the order has already been processed or shipped, you will need to follow the standard return process once you receive the item.

9. Return Address

All approved returns should be sent to the following address:

Elliotts For Pets 6744 Brockton Ave, Riverside, CA 92506, United States

10. Contact Information

For any questions regarding returns or refunds, please contact our support team.

Business Name: Elliotts For Pets
Physical Address: 6744 Brockton Ave, Riverside, CA 92506, United States
Website: https://elliotsforpets.store/
Phone: +1(951) 222-2137
Email: info@elliotsforpets.store

Customer Service Hours (UTC):
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM

Sunday: 10:00 AM – 7:00 PM

Response Time:
Our customer support team responds to all inquiries within 24 hours.